Privacy Policy & Return Policy

YOUR HAIR MATTERS PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.yourhairmatters.com.

WHAT PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information. We collect Device Information using the following technologies: Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal information, email address, and phone number. This is called Order Information. By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you and screen our orders for potential risk or fraud. When in line with the preferences you have shared with us, we also use it to provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site. SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use Your Hair Matters. How Google uses your Personal Information. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. BEHAVIORAL ADVERTISING We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. MINORS The Site is not intended for individuals under the age of 18. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you have questions and/or require more information, do not hesitate to contact us hello@yourhairmatters.com.

Return Policy: 

STOCK HAIR SYSTEMS

Can only be returned if unworn and unaltered, whether alterations are made by you or by us at your request.

 

We will only replace or refund after we have received the goods. We take no responsibility for returns lost by postal services.

Goods must be returned within 30 days after you receive them.

Shipping costs are non-refundable.

 

         CUSTOM HAIR SYSTEMS

It is your responsibility to confirm the details of your custom order. There are no refunds for custom orders.

If you order a wrong custom made hair system by mistake, the hair system cannot be returned for a refund.