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May 19, 2022 2 min read

 Frustrated slightly balding man bent over with head on his hands

In the ongoing drama that HairDirect left behind nearly 5 months ago, there are still thousands of hair system users just learning that their next system isn’t going to be arriving. To make matters worse, they will also not get their money back. After their sudden and unexpected closure, we here at Your Hair Matters are fielding hundreds of calls from old Hair Direct customers daily. Surprisingly, we have had reports of the company’s steady decline in quality and poor customer service in the years leading up to the sudden closure.  However, with no notification and no solution for their customers, it was still a massive shock to many that this long-term business went under.

The biggest questions we are getting are the practical ones. What do we do now? How can we trust you? How long will it take? We are here to help you pave the way forward with ease. Read on while we answer all your questions.


How can we trust you?

We are a company co-founded by a previously failed hair transplant patient. Our co-founder was a young hair loss patient and has had 2 failed hair transplants. This company was brought to life due to his story and his arduous journey navigating hair system clubs, quality, and accuracy in his own hair system orders. He had a deep desire to help ensure that others wouldn’t have to go through years of trauma to gain their confidence back. Our core team of experts includes women, veterans, and we even have a nurse on staff. We are an American-based company and only employ skilled crochet artists and hair system designers to handcraft our hair systems. Our partner facilities are based in 3 countries which guarantees an ease of access to beautiful hair of all types.


How long will it take?

We have a 30-day production timeline. This is one of the benefits that we can offer you, we promise to get you quality hair fast. We have diligently built our global supply chain and staffed our production teams with tenured experts to ensure our timeline. It is important to note that shipping occurs after the 30 days, so most systems will be delivered in about 40-45 days, including this.


What do we do now?

We have specially trained staff familiar with the HairDirect process and all their systems. Here are the easy steps you need to do to get your new hair system started.

1. Call us at 844-YHM-HAIR (844) 946-4247 or send us an email at We can help walk you through the process.

2. If you know all of your details you can fill out the order form at the end of this blog and send it in with any hair templates/molds, swatches, or old hair systems. We will reach out to you as soon as your package arrives and get the order started.

3.  If you do not know the details of your hair system, that is not a problem! Do you have an old hair system that we can duplicate? Send it in; this is an excellent option to ensure a great outcome – keep in mind - we can even improve your old systems with your feedback and requests. 


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